Air Squared provides a simplified support and return process. The instructions below will ensure quick assistance and turn-around for any product return.
Review the instructions below and complete the RMA Request Form – with as much technical detail as possible – for a RMA (Return Material Authorization) number. If you have any questions, please contact our Sales Department at +1 (303) 466-2669 or firstname.lastname@example.org.
1. REQUEST RMA
When returning a product to Air Squared for any reason, you must first request and obtain an RMA (Return Material Authorization) number. Request an RMA number using the RMA Request Form on this page.
OEM customers should contact their Sales Representative directly for RMA requests.
2. RETURN PRODUCT
After obtaining an RMA number, you can send the product(s) to Air Squared for evaluation or repair.
- Ship to the following address:
Attn: RMA Processing
510 Burbank St.
Broomfield, CO 80020
- Include a printed copy of the RMA inside the package.
- Product(s) should be packaged properly to prevent loss or damage in transit.
- Display the RMA number(s) prominently on the outside of the package(s).
- To avoid duplicate duties and customs fees, international customers should classify shipment as “Warranty/Return” and document it accordingly.
If the product(s) is under warranty, Air Squared will reimburse return shipping at an amount comparable to FedEx’s International Economy rate. Costs associated with expedited returns will be assumed by the customer.
For warranty claims, if the product(s) is found to contain no material or workmanship defect(s), the customer will be contacted by an Air Squared representative and given the option to have the product returned as-is, or repaired and returned at the customer’s expense. If the product(s) is found to contain material or workmanship defect(s), Air Squared will repair or replace the product and return at no charge.
For out of warranty repair, the customer will be contacted by an Air Squared representative and given the cost for repair. The customer has the option to have the product(s) returned as-is, or repaired and returned at the customer’s expense.
4. RETURN SHIPMENT